Tuesday, March 31, 2015

apple chat again

Now chatting with Dustin, case # 772916411
    DustinThanks for contacting AppleCare chat support. My name is Dustin. Please give me a moment to look over your information.
    DustinHi Robert. For your records, here is the case number for this chat: 772916411. In the event you need to contact us again regarding this same issue, please go to https://getsupport.apple.com/GetCaseDetails.action(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window) and enter your case number. You'll also need to enter your e-mail address - then click "Contact Apple about this case". With that being said, how are you doing today?
    Me:I was trying to share my screen with last person
    DustinI hate to hear that you were disconnected, that is never our intention. I am not showing any previous case notes just yet. What exactly seems to be going on?
    Me:I had tio reboot in recovery mode to change password
    Me:Now I need to change the password for the default keychain
    Me:this has something to do with iCloud which I don't need and don't want.
    Me:I don't want any keychains.
    DustinI see, thanks. We certainly want to be sure you are able to sue your Mac without prompts for passwords multiple times. The Keychain is a built in utility for helping you to save passwords and login information for the applications you use, so the local Keychain must be used. Not to worry, we just need to reset that default Keychain now, and you will be good to go.
    DustinGo to Finder > Applications > Utilities > Keychain Access.
    DustinOnce that is open, click on “Keychain Access” in the upper left, next to the , then choose Preferences.
    DustinOnce that is open, under the General tab, click on “Reset Default Keychain”.
    Me:I'm looking for general tab
    DustinYou are in Keychain Access Preferences?
    Me:OK got it
    Me:It says created a new empty login keychain
    DustinGreat! Now, you will be asked for the passwords used for Mail, Messages, FaceTime, etc just one more time now, and you will be good to go from that point.
    Me:should i click OK?
    DustinYes
    Me:The choice is show keychains or OK
    DustinOK
    Me:I clicked ok
    Me:Should i click reset my default keychain?
    DustinYou have already done that.
    DustinJust close that window now.
    Me:OK i closed it
    DustinGreat! You are good to go now. What else can I help with today?
    Me:Everything is OK???
    DustinCorrect.
    Me:Then I'm done here. Thanks very much
    DustinYou are very welcome! Thank you for chatting with me today! The chat transcript will be emailed to you once the chat session ends. Have a great rest of your day!
    Me:bye

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