4/15/2015 IDIOT BROWARD COUNTY BUS DRIVER WHO LEAVE OCEAN BLVD AT 5:20AM, AND MY EMAIL TO BROWARD COUNTY TRAMSIT.

Almost all of your bus drivers are not enforcing the bus rules. They're not doing their job because obviously nobody is telling them to do their job. Today was typical. A passenger in the back of the bus was making loud noises with her cell phone. Since your bus drivers never do their job unless a passenger complains, I had to ask the bus driver to explain the rules about using earphones. If no earphones then the noise must be completely shut off. Instead of explaining the rules, the bus driver told me to move to another seat, as if I should change seats to accommodate somebody who can't be bothered to obey the rules. This is typical behavior for almost all your bus drivers. The passengers don't even know the rules because the bus drivers never do their job. Please fix the problem. Educate your bus drivers.

Thank you for contacting Broward County Transit. I apologize for the issue that you have encountered with loud music playing while on our bus. Our operators have been instructed to explain the policy to our riders when necessary concerning this issue. There may be times when the passenger may have to bring to the attention of the operator this issue as he/she may not always hear what is transpiring in the rear of the bus. But once it is brought to their attention the operator should follow the appropriate steps in enforcing this policy. If the operator fails to address the issue with the passenger then you can notify customer service and file a complaint and this issue will be addressed with the operator. Should you have a complaint concerning any other issues please contact us with the time, date, location, route, bus# and direction so that we can address this issue with the appropriate staff or call our customer service center at 954-357-8400 with the previously mentioned information.

Best Regards

Have A Sun-Sational Day ‼!

Customer Relations and Communications

Broward County Transit Division

1 North University Drive

Plantation, Fl. 33324

Office: 954-357-8400  Fax: 954-357-8446

Trip Planning: www.google.com/transit

Website: www.broward.org/bct