Thursday, February 9, 2017

I sent this request to Five Guys on 2/9/2017.

This is a problem for all Five Guys locations. It's about the printout the cooks get when I order online. The problem is when I order Extra Grilled Jalapenos and Extra Grilled Green Peppers the printout (and the receipt) does not have the letters "Ex" even though I'm certain I ordered "Extra" for both of these vegetables. Since I order on the internet the cook has no way of realizing I want extra vegetables for these 2 items. I think it's because there is no room for the letters Ex on the printout for these 2 vegetables. The other extra vegetables I order all have the Ex. Could you please figure out how to fix this problem so that there is no misunderstanding of what I ordered? Many thanks.

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