Friday, January 1, 2016

January 1st, 2016 I sent a complaint to Amazon. I think they are making tons of money from ripping off their customers. UPDATE: THEY HAD AN EXCELLENT EXCUSE. I STILL LOVE AMAZON.

Amazon, I love you people. You will have my business for the rest of my life no matter what. Just like to point out a very minor error when you calculated the sales tax for Order #104-2799705-0090662

In Florida the sales tax is exactly 6%. 6% of $43.81 is $2.6286 and rounded up the sales tax should be $2.63 however the sales tax your computer calculated was $2.64 which is one penny too much. Please please keep the extra penny. What I'm concerned about is if you make the same mistake for all your other customers that could add up to some really big money. I'm also concerned because computers are really good at arithmetic. So I have to ask what is going on here?

No matter what, I still love you people. Very sorry about the nitpicking. Have a happy New Year.

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E-mail Amazon.com Customer Service

Thank you! Your e-mail has been sent.

You should receive a response from one of our representatives within 12-24 hours.

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Hello,

I understand your concern regarding sales tax charged o your order#104-2799705-0090662.

I've forwarded your question to the Customer Service team trained to handle this issue.

You should hear back from them in the next 1-2 business days.

We hope to see you again soon.

Best regards,
Pardhasaradhi M

Thank you.
Amazon.com
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Hello,
Amazon.com and many of our thousands of third-party merchants are able to offer you the widest possible selection and the most convenient shopping experience.  Because Amazon and each of our online merchants have different sales tax collection obligations, it is necessary to calculate sales tax separately for each individual item and upon each individual item’s shipping and gift wrap charges, rather than on the total amount charged.

Occasionally, calculating sales tax this way can result in the appearance of small rounding differences when a customer purchases multiple items in a single checkout. We understand that these small differences can be frustrating, but this process is necessary to be able to provide customers with the ability to purchase from multiple merchants and the convenience of a single checkout. 

However, we are actively looking at ways of minimizing these rare occurrences.  In the meantime, we are crediting your account for $0.02.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.

Best regards,
Robin C

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